Advice for Patients attending for an appointment

When you call to make an appointment, you will be asked some screening questions.

You will be asked those same questions again at your appointment.

Pre-appointment paperwork such as medical histories and forms will be completed over the phone.

Please only attend with booked appointments.

Whenever possible, patients should attend on their own. Children under 16 and persons in need can be accompanied to the practice but escorts/patients/guardians/translators must remain in the reception area during the patient’s treatment.

The toilets will be out of use in line with Infection control policy.

Please bring your own pen.

On Arrival at the Practice

Please do not arrive early to the practice. If necessary, you should wait in your car or outside in the carpark at the front of the practice.

The receptionist will call you when the dentist is ready to see you.

You will be asked about the presence of fever or other symptoms consistent with COVID-19.

Any patient with signs or symptoms of COVID-19 will be advised to return home immediately and contact NHS 111.

Please do not bring any unnecessary bags, briefcases, rucksacks, shopping etc with you.                
If you use an inhaler, do bring it in with you.

If you require any special assistance please inform the Receptionist when booking your appointment. This will help us make your visit more comfortable and accessible for you.


On arrival a member of the team will open the door and greet you to come in.

You will notice that the dental team will be wearing different protective equipment to what you are used to seeing.

Your temperature will be checked with a non-touch thermometer.

You will be asked to use hand sanitiser.

Please respect social distancing of 2 metres (6ft), but if that is not possible, follow the “1 metre plus” guidance – using “mitigation” such as face coverings.

To the treatment room

Practice staff will chaperone you to the surgery. Please do not touch anything as you enter the surgery.

You may be asked to rinse your mouth with a pre-treatment Peroxyl mouthwash.

After treatment

You will be asked to use hand sanitiser.

Practice staff will chaperone you to the Reception Desk to make payment.  The Reception desk  is protected with a Perspex screen.

If cash is being handled payment could be made in a sealed bag.

You will leave through the Front door.

Please call the practice to report any signs or symptoms of COVID-19 within next 14 days after your dental appointment.

Other Information

If you show symptoms of COVID-19 before you attend for your booked appointment, please contact the Practice by phone to inform a member of the team.

Staff will not shake your hand

We will endeavour to see on time, and where this not possible and the clinician is running late, you will be phoned and invited to come back later.

We will be providing a limited range of treatment.

All the information provided will be kept in confidence.